Terms of service

Terms of Service

Terms & Conditions for Using Alvirona.com

Welcome to Alvirona (owned by Wuhan Jiangqing Trading Co., Ltd., "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website https://alvirona.com/ (the "Service") and all purchases made through the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service. These Terms apply to all users, including customers, visitors, and other users of the Service.

1. Scope of Terms

These Terms apply to all access and use of the Service, including all purchases, product listings, and interactions on the website. The agreement is between you (the "Customer", "you", "your") and Wuhan Jiangqing Trading Co., Ltd.

To use the Service, you must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract. By using the Service, you represent and warrant that you meet these requirements.

2. Products & Services

We offer a range of women's bags and fashion accessories for sale through the Service. All product descriptions, images, and specifications are for illustrative purposes only and are subject to change without notice.

  • Product images and descriptions are as accurate as possible, but minor variations in color, size, or design may occur and do not constitute a defect.
  • All products are subject to availability. We reserve the right to discontinue any product at any time.
  • We do not guarantee that all products listed on the Service will be in stock at the time of your order.

3. Pricing & Payment

All prices displayed on the Service are in US Dollars (USD) and include applicable taxes, unless otherwise stated. Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Accepted Payment Methods: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
  • Payment Authorization: Payment is charged to your account at the time of order confirmation. We reserve the right to cancel orders if payment is not authorized or received.
  • Pricing Errors: We reserve the right to correct any pricing errors, even if an order has already been placed. We will notify you of any errors and offer the option to cancel or reconfirm the order at the correct price.
  • Free Shipping: Free standard shipping is available on orders over $269.99, as detailed in our Shipping Policy.

4. Order Process

To place an order, follow the prompts on the Service to select products, enter shipping and billing information, and confirm your purchase.

  • Order Confirmation: A contract between you and us is formed when we send you an order confirmation email. This email confirms that we have received your order and are processing it.
  • Order Modification/Cancellation: You may request to modify or cancel your order within 24 hours of placing it. We will do our best to accommodate your request, but once the order has been shipped, we cannot make changes or cancel it.
  • Our Right to Refuse/Cancel Orders: We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, suspected fraud, or violation of these Terms.

5. Complaints & Returns

If you have a complaint about a product, service, or your order, please contact our customer service team at jiangqingtrading@outlook.com.

Our return, refund, and exchange policies are detailed in our Return & Refund Policy, which is incorporated into these Terms by reference. This includes:

  • 60-day free return policy for eligible items
  • Process for reporting damaged, defective, or incorrect items
  • Refund and exchange timelines and procedures

All consumer rights under applicable law are preserved.

6. User Obligations

By using the Service, you agree to:

  • Provide accurate, complete, and current information for all account and order details, and update your information as needed.
  • Use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
  • Not use the Service for any fraudulent, illegal, or harmful activity, including but not limited to hacking, spamming, or distributing malware.
  • Not interfere with or disrupt the Service, servers, or networks connected to the Service.
  • Not reproduce, duplicate, copy, or resell any part of the Service without our prior written consent.

7. Intellectual Property

All content on the Service, including but not limited to text, images, graphics, logos, designs, product descriptions, and software, is the property of Wuhan Jiangqing Trading Co., Ltd. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

  • You may not copy, reproduce, distribute, modify, or use any content from the Service for commercial purposes without our prior written consent.
  • You may download or print content from the Service for personal, non-commercial use only, provided you retain all copyright and proprietary notices.
  • All trademarks, service marks, and trade names on the Service are the property of their respective owners.

8. Liability & Force Majeure

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of the Service.

Our total aggregate liability to you for any claim arising from the Service or your purchase shall not exceed the total amount paid by you for the product(s) in question.

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, government action, fire, flood, or carrier delays (Force Majeure).

9. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, specifically the State of Arizona, without regard to its conflict of law principles.

Any dispute arising from these Terms or your use of the Service shall be resolved through good-faith negotiation first. If unresolved, the dispute shall be submitted to binding arbitration in Phoenix, Arizona, in accordance with the rules of the American Arbitration Association.

You agree to the personal jurisdiction of the courts located in Maricopa County, Arizona, for any legal proceedings related to these Terms.

10. Data Protection

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy details how we collect, use, and protect your personal data in compliance with applicable data protection laws.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time, at our sole discretion. We will notify you of any changes by posting the updated Terms on this page and updating the "Last Updated" date.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Company Name: Wuhan Jiangqing Trading Co., Ltd.

Email: jiangqingtrading@outlook.com

Phone: +86 13136136491

Address: Shop No. 13, 1st Floor, Building 2, Guanggu Zhengrong Mansion, No. 87, Guanggu Fourth Road, East Lake High-tech Development Zone, Wuhan, Hubei Province, 430000, China