1. Eligibility & Return Conditions

To be eligible for a return, your item must meet the following requirements:

• Return request submitted within 60 days of delivery
• Item is unused, unwashed, and in its original condition
• All original tags, packaging, and accessories are intact and attached
• Item is not a final sale, personalized, or custom-made product

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Personalized or custom-made bags
• Final sale items marked as "non-returnable"
• Gift cards

2. How to Initiate a Return

3. Return Scenarios

4. Exchange Policy

We offer exchanges for eligible items within 60 days of delivery. You may exchange an item for a different size, color, or style, subject to availability.

• Exchanges follow the same return conditions as outlined in Section 1
• For exchanges due to personal preference, the customer is responsible for return shipping costs
• For exchanges due to our error (wrong/damaged item), we cover all shipping costs
• If the requested exchange item is out of stock, we will process a full refund for the original item

5. Refund Process

Once your returned item is received and inspected, we will send you an email to confirm that we have received your item and approved your refund.

• Refund Timeline: Refunds are processed within 3-5 business days of approval
• Refund Method: Refunds are issued to the original payment method used at checkout
• Bank Processing Time: It may take an additional 3-10 business days for the funds to appear in your account, depending on your bank or payment provider
• Shipping Costs: Original shipping costs are non-refundable, except in cases of our error (wrong/damaged item)