FAQs

Frequently Asked Questions (FAQ)

Order & Payment

Q: How do I place an order?

A: Placing an order is simple! Browse our collection of women's bags, select your favorite style, color, and size, then click "Add to Cart". Once you're ready to check out, go to your cart, review your items, enter your shipping and billing information, select your payment method, and confirm your order. You'll receive a confirmation email with your order details shortly after.

Q: Can I modify or cancel my order after placing it?

A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at jiangqingtrading@outlook.com within 24 hours of placing your order. We will do our best to accommodate your request, but once your order has been shipped, we cannot make changes or cancel it.

Q: How can I check my order status?

A: You can check your order status at any time by logging into your account on our website (https://alvirona.com/) and accessing the "My Orders" section. We will also send you email updates when your order is confirmed, processed, and shipped. If you checked out as a guest, you can use the order tracking link in your confirmation email to view your status.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for secure and convenient checkout. All payment information is encrypted to protect your privacy and security.

Q: Do I need to create an account to place an order?

A: No, you can check out as a guest without creating an account. However, creating an account allows you to save your shipping information, track orders easily, view your order history, and receive exclusive discounts and updates on new arrivals.

Shipping & Delivery

Q: What are your shipping options?

A: We offer standard shipping for all orders. For orders over $269.99, we provide free standard shipping. Expedited shipping options are available at checkout for an additional fee, depending on your location.

Q: How long does delivery take?

A: Standard shipping typically takes 7-15 business days for domestic orders within the US, and 10-25 business days for international orders. Processing time (1-3 business days) is separate from shipping time. Expedited shipping takes 3-5 business days for domestic orders. Please note that delivery times may be delayed due to holidays, customs, or unforeseen circumstances.

Q: How can I track my package?

A: Once your order is shipped, we will send you a shipping confirmation email with a tracking number and a link to track your package. You can also enter the tracking number on the carrier's website or in the "Track Order" section of our website to view real-time updates.

Q: What happens if my order is delayed or lost?

A: If your order is delayed beyond the estimated delivery window, please contact us at jiangqingtrading@outlook.com with your order number. We will investigate the issue with the shipping carrier and provide you with updates. In the rare case that your order is lost, we will offer a full refund or a free replacement, at your choice.

Q: Do you offer free shipping?

A: Yes! We offer free standard shipping on all orders over $269.99. Orders under this amount will be charged a flat shipping fee at checkout, based on your location.

Returns & Refunds

Q: What is your return policy?

A: We offer a 60-day free return policy for all unused, unwashed, and undamaged items in their original packaging with tags attached. If you are not satisfied with your purchase for any reason, you can return it within 60 days of delivery for a full refund or exchange.

Q: How do I initiate a return?

A: To initiate a return, please contact us at jiangqingtrading@outlook.com with your order number, reason for return, and photos of the item (if damaged or incorrect). We will send you a return authorization number and detailed return instructions. Please do not send items back without prior authorization, as we cannot process unapproved returns.

Q: How long does it take to process a refund?

A: Once we receive and inspect your returned item (which typically takes 5-10 business days after delivery to our warehouse), we will process your refund within 3-5 business days. Refunds will be issued to your original payment method, and it may take an additional 3-10 business days for the funds to appear in your account, depending on your bank's processing times.

Q: Do I have to pay for return shipping?

A: For returns due to our error (e.g., damaged, incorrect, or defective items), we cover all return shipping costs. For returns due to personal preference (e.g., changed mind, wrong size), customers are responsible for return shipping fees, which will be deducted from your refund.

Q: Can I exchange an item?

A: Yes! We offer exchanges for different sizes, colors, or styles, subject to availability. Please contact us at jiangqingtrading@outlook.com to request an exchange, and we will guide you through the process.

Product & Other

Q: What should I do if I receive a damaged or incorrect item?

A: We apologize for the inconvenience! If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at jiangqingtrading@outlook.com with your order number and clear photos of the item and packaging. We will arrange a free return, full refund, or replacement, at your choice.

Q: Are your bags genuine leather?

A: Many of our women's bags are crafted from high-quality genuine leather, while others feature premium vegan leather or durable canvas. Each product page clearly lists the material and specifications for every bag, so you can shop with confidence.

Q: How can I contact customer service?

A: Our customer service team is available to assist you with any questions or concerns. You can reach us via:
- Email: jiangqingtrading@outlook.com (response within 24 business hours)
- Phone: +86 13136136491 (Monday-Friday, 9:00 AM - 6:00 PM CST)
- Mailing Address: Shop No. 13, 1st Floor, Building 2, Guanggu Zhengrong Mansion, No. 87, Guanggu Fourth Road, East Lake High-tech Development Zone, Wuhan, Hubei Province, 430000, China

Q: Do you offer international shipping?

A: Yes, we ship to most countries worldwide. International shipping times and fees vary by location, and you will see the exact cost at checkout. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Q: How do I care for my leather bag?

A: To keep your leather bag in perfect condition, we recommend storing it in a cool, dry place away from direct sunlight, cleaning it regularly with a soft, dry cloth, and using a leather conditioner every 3-6 months to prevent cracking. Avoid contact with water, oil, and harsh chemicals.