Privacy policy
Privacy Policy
How We Collect, Use, and Protect Your Personal Data
Welcome to Alvirona (the "Website," "we," "us," or "our"). We are committed to protecting the personal data and privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make purchases from our website located at https://alvirona.com/ (the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. This policy complies with global data protection regulations including GDPR (EU/EEA), CCPA/CPRA (California), and PIPEDA (Canada).
1. Information We Collect
1.1 Personal Data You Provide Directly
We collect personal data that you voluntarily provide to us when you:
- Create an account or place an order (e.g., name, email address, shipping/billing address, phone number, payment details)
- Contact our customer support
- Submit a product review or participate in surveys
- Subscribe to our newsletter or marketing communications
1.2 Automatically Collected Data
When you visit the Service, we automatically collect certain information:
- Device Data: IP address, browser type, device identifiers, operating system
- Usage Data: Pages visited, time spent on site, products viewed, clickstream data
- Cookie & Tracking Data: As detailed in Section 7 (Cookies)
2. How We Use Your Information
We use your personal data for the following purposes, under our legitimate business interests and legal obligations:
2.1 Order Fulfillment & Service Delivery
To process and deliver your orders, manage payments, send order confirmations, and provide customer service for transactions.
2.2 Account Management
To create and maintain your account, verify your identity, and prevent fraud or unauthorized access.
2.3 Marketing & Communications
To send you promotional offers, newsletters, and updates about our products and services. You may opt out at any time (see Section 6).
2.4 Improvement of Services
To analyze user behavior, personalize your experience, and improve our website, products, and customer service.
2.5 Legal Compliance
To comply with applicable laws, regulations, and legal requests, and to enforce our Terms of Service.
3. Information Sharing & Disclosure
We do not sell your personal data. We share your information only with third parties who help us operate our business and provide the Service, and only for the purposes outlined in this policy.
3.1 Third-Party Service Providers
We may share your data with:
- Payment Processors: To process transactions (e.g., PayPal, Stripe). Payment processors are bound by strict confidentiality agreements.
- Shipping Carriers: To deliver your orders (e.g., FedEx, UPS, DHL).
- Cloud Hosting Providers: To host and maintain our website (e.g., Shopify, AWS).
- Analytics Tools: To analyze website traffic (e.g., Google Analytics). You can opt out of Google Analytics here.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred as part of that transaction. We will notify you via email or prominent notice on our website.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
- Transaction Data: Retained for 7 years to comply with tax and accounting laws.
- Account Data: Retained until you delete your account or request us to remove it.
- Marketing Data: Retained until you opt out of receiving communications.
5. Your Data Protection Rights
Depending on your location, you may have the following rights under applicable data protection laws:
5.1 Access & Portability
You have the right to request a copy of the personal data we hold about you and to receive it in a structured, machine-readable format.
5.2 Rectification & Erasure
You have the right to request that we correct inaccurate data or delete your personal data where we no longer need it.
5.3 Restriction & Objection
You have the right to restrict or object to our processing of your personal data in certain circumstances.
5.4 Withdrawal of Consent
If you provided consent for processing (e.g., marketing), you may withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.
How to Exercise Your Rights
To exercise any of these rights, please contact us at jiangqingtrading@outlook.com. We will respond to your request within 30 days.
6. Marketing Communications
We respect your right to privacy. You may choose to stop receiving marketing emails by following the unsubscribe link in our emails or by contacting us directly.
Please note that even after opting out, we may still communicate with you for transactional or service-related purposes (e.g., order updates, customer support).
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
7.1 Types of Cookies We Use
- Essential Cookies: Enable core functionality (e.g., shopping cart, account login).
- Analytics Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
- Marketing Cookies: Track user behavior to deliver targeted advertising.
7.2 Cookie Control
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device and block most cookies from being set by adjusting your browser settings. However, blocking some cookies may impair your use of the Service.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These include encryption, secure servers, and regular security audits.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
The Service is not intended for use by children under the age of 13 (or 16 in the EU/EEA). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
11. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
Company Name: Wuhan Jiangqing Trading Co., Ltd.
Email: jiangqingtrading@outlook.com
Phone: +86 13136136491
Address: Shop No. 13, 1st Floor, Building 2, Guanggu Zhengrong Mansion, No. 87, Guanggu Fourth Road, East Lake High-tech Development Zone, Wuhan, Hubei Province, 430000, China